Summary: OpenAI has introduced a powerful new feature for ChatGPT called “company knowledge,” designed to help Business, Enterprise, and Education users search through their workspace data seamlessly. By integrating with popular tools like Slack, Google Drive, SharePoint, and GitHub, this GPT-4 powered update allows ChatGPT to act as a conversational search engine, providing accurate answers with clear citations from multiple sources. This update builds on previous beta features and aims to make finding important work or school information faster and more reliable.
Introducing the ‘Company Knowledge’ Feature
OpenAI recently launched an exciting update for ChatGPT, called the “company knowledge” feature, tailored specifically for Business, Enterprise, and Education users. This feature enables ChatGPT to search across your workspace data without the hassle of switching between different apps.
How It Works: Connecting Your Workspace Tools
Powered by a version of GPT-4, the company knowledge update connects ChatGPT directly with tools such as Slack, SharePoint, Google Drive, and GitHub. This integration allows ChatGPT to sift through multiple sources simultaneously, delivering comprehensive and accurate responses.
Real-World Use Cases: Making Work Easier
Imagine preparing for an upcoming client call. ChatGPT can compile a briefing by pulling recent messages from your Slack channels, key details from emails, notes from Google Docs, and any relevant Intercom support tickets—all in one place. This feature transforms ChatGPT into a conversational search engine that helps you find exactly what you need quickly.
Handling Complex Queries with Confidence
The company knowledge feature is designed to handle ambiguous or complex questions, such as “Where did we land on company goals for next year?” It runs multiple searches across different sources and viewpoints to resolve conflicting information. With date filters and the ability to “think while it searches,” ChatGPT can also find time-sensitive information effectively.
Limitations and Future Updates
To use company knowledge, you must manually select it when starting a new conversation. While enabled, ChatGPT cannot search the web or generate charts and images. Without activating company knowledge, ChatGPT may still access connected apps but won’t provide the same depth or detailed citations. OpenAI plans to expand company knowledge support to other ChatGPT features in the coming months.
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