Summary: OpenAI has introduced a new “company knowledge” feature for ChatGPT, designed to help Business, Enterprise, and Education users search through their workspace information seamlessly. Powered by GPT-4 Turbo, this update connects ChatGPT directly with tools like Slack, SharePoint, Google Drive, and GitHub, enabling it to find answers across multiple sources with clear citations. This makes ChatGPT a powerful conversational search engine for your work or school data, streamlining your workflow without switching between apps.
Introducing the Company Knowledge Feature
OpenAI recently launched an exciting update called “company knowledge” for ChatGPT users in Business, Enterprise, and Education plans. This feature allows ChatGPT to act as a smart search engine that digs through your workspace data, making it easier than ever to find the information you need without jumping between different apps.
How It Works: Searching Across Your Tools
Powered by GPT-4 Turbo, the company knowledge feature connects ChatGPT directly with popular workplace tools such as Slack, SharePoint, Google Drive, and GitHub. It can simultaneously search multiple sources, providing comprehensive and accurate answers. Every response comes with clear citations, so you know exactly where the information originated.
For example, if you have an upcoming client call, ChatGPT can prepare a briefing by pulling together recent Slack messages, key email details, notes from Google Docs, and any relevant support tickets from Intercom. It can even handle ambiguous questions like “Where did we land on company goals for next year?” by cross-referencing different sources and viewpoints.
Real-World Uses and Benefits
This feature is designed to save time and reduce the hassle of searching through multiple platforms manually. By using date filters and “thinking while it searches,” ChatGPT can find time-sensitive information efficiently. It’s like having a personal assistant who knows where to look and how to piece together the information you need.
Limitations and What’s Next
To use company knowledge, you need to manually select it when starting a new conversation. While enabled, ChatGPT cannot search the web or generate charts and images. Without activating company knowledge, ChatGPT might still answer questions using connected apps, but the responses won’t be as detailed or well-cited.
OpenAI plans to expand company knowledge support to other ChatGPT capabilities in the coming months, making this tool even more powerful and versatile.
Stay tuned for more updates and explore how this new feature can transform the way you work and learn!